Privacy Policy

Who we are

Ander Digital, LLC ("Ander Digital," "we," "us") builds and operates software products, including EveChat and CedarFrost (each an "App"). We process payments for every App we operate, which is why our name appears on your card or bank statement.

What this policy covers

This policy explains how we handle personal information collected through this website and through the billing, payment and customer-support services we provide for our Apps.

Each App also has its own privacy policy, published on that App's website, which explains how the App handles the information you put into it — for example, your messages in EveChat or the contents of your mailbox in CedarFrost. Where an App's privacy policy covers something more specifically, that policy applies.

Information we collect

• Billing details: your name, email address, billing address or postal code, and country.
• Payment information: card and bank details are collected and stored by our payment processor, Stripe, not by us. We receive limited information such as card brand, last four digits, expiration date and whether a payment succeeded.
• Transaction records: which App and plan you bought, amounts, dates, renewals, refunds, cancellations and any chargebacks or disputes.
• Communications: what you send us when you email or contact us, and our replies.
• Website technical data: standard server-log information such as IP address, browser type, device type, referring page and the pages you visit.

How we use it

• To process payments, manage subscriptions and renewals, and issue refunds.
• To send receipts, renewal reminders, payment-failure notices and other account messages.
• To answer your questions and help you identify charges.
• To detect and prevent fraud, abuse and unauthorized transactions.
• To meet our tax, accounting and other legal obligations, and to enforce our terms.
• To keep this website running, secure and working properly.

How we share it

We do not sell your personal information, and we do not share it for targeted advertising. We share it only:

• With our payment processor and banking partners, to complete transactions and prevent fraud.
• With service providers who host our systems, send our emails or help us provide support, under contracts that limit their use of your information to serving us.
• With tax, accounting and legal advisers, and with authorities when the law requires it or when needed to protect the rights, property or safety of our customers, the public or us.
• With a buyer or successor if Ander Digital or one of its Apps is sold, merged or reorganized, subject to this policy.
• With your consent or at your direction.

Children's privacy

This website and our billing services are intended for adults. Purchases must be made by someone at least 18 years old, and we do not knowingly collect personal information from children through this website.

Some of our Apps, such as EveChat, are designed for children to use under a parent's or guardian's supervision. Information a child provides inside such an App is handled under that App's privacy policy, with parental notice and consent as required by the Children's Online Privacy Protection Act (COPPA) and similar laws. If you believe a child has given us personal information through this website, please contact us and we will delete it.

Cookies

This website uses only the cookies and similar technologies needed for it to work and stay secure. It does not use advertising cookies or cross-site tracking. Your browser settings let you block or delete cookies; doing so will not stop the site from working.

How long we keep it

We keep transaction and billing records for as long as tax, accounting and other legal requirements oblige us to — generally 7 years after the transaction. We keep support correspondence for up to 3 years after the conversation ends, and website logs for up to 90 days, unless we need them longer to investigate fraud or a security issue. After that we delete or anonymize the information.

Security

We use administrative, technical and physical safeguards — including encryption in transit and limited, role-based access — to protect your information. Card data is handled by a PCI DSS–compliant payment processor. No system is perfectly secure, but if a breach affects your information we will notify you as the law requires.

Your rights

Depending on where you live — including California, Colorado and other U.S. states with privacy laws, and the EU, EEA and UK — you may have the right to:

• Know what personal information we hold about you and get a copy of it.
• Correct information that is inaccurate.
• Ask us to delete your information, subject to records we must keep by law.
• Opt out of the sale of personal information, targeted advertising and profiling. We do none of these.
• Appeal our decision if we decline your request.

To make a request, email us at [email protected]. We will verify your identity before acting, respond within 45 days (or the period your local law sets), and never treat you differently for exercising your rights. You may use an authorized agent; we may ask for proof that the agent acts for you.

Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for material changes, notify active customers by email before the changes take effect.