Refund & Cancellation Policy

How to cancel

1. In the App: open your account or billing settings and choose Cancel subscription.
2. By email: write to [email protected] from the email address on the account, naming the App you want to cancel. We'll cancel it and confirm within 2 business days.

You'll receive an email confirming the cancellation. If you don't, please contact us — your subscription may still be active.

When cancellation takes effect

Cancelling stops future renewals. You keep access until the end of the billing period you've already paid for, and you won't be charged again. To avoid the next charge, cancel before your renewal date. Free trials must be cancelled before the trial ends to avoid the first charge.

When you can get a refund

• Billing errors — always. Duplicate charges, charges after a confirmed cancellation, and charges you didn't authorize are refunded in full.
• First purchase. If an App isn't right for you, ask within 14 days of your first paid charge for a full refund.
• Annual renewals. If you forgot to cancel, ask within 14 days of the renewal charge for a full refund.
• Monthly renewals. Not usually refunded, because you can cancel anytime and keep access until the period ends. Contact us if something went wrong — we'll consider every request fairly.
• Usage-based charges. Charges for resources already used, such as CedarFrost storage, are not refundable except in case of a billing error.

If the law where you live gives you additional rights — such as a statutory right to withdraw from a purchase — we will honor them.

How refunds are paid

Refunds go back to the original payment method. Once we issue one, it usually appears within 5–10 business days, depending on your bank. The refund will show on your statement under the same Ander Digital name as the original charge.

Don't recognize a charge?

See Billing help to match a charge to an App, or contact us with the date, amount and last four card digits. Please reach out before disputing a charge with your bank — it's usually the faster route to your money.